Can I ship internationally? We can ship internationally. We ship via Swiss Post TNT URGENT Worldwide, and the cost can range. You should also be aware that we cannot guarantee any packages that we ship internationally, for instance if the package gets stuck in customs or melts in transit.
Can I mix and match truffles? Yes, you can create
a custom assortment
of truffles in a 12, 16, 18, 25, or 36-piece box by calling our Chocolate Experts at +41 (0)52 625 43 55 Monday through Friday from 8am to 6pm.
Where is my order/How to track a package When you place your order on the website or by phone, if you provide an email address, you will receive an email on the evening that your package(s) ships out from our warehouse. This email will contain the tracking number for the package(s), which you can then use to track your package here.
Where are the truffles made? We make the truffles here in our little factory in Schaffhausen / Switzerland. Our Corporate office, factory and warehouse are all located in the same building. This is where the action happens!
Are descriptions of the truffles included in the truffle boxes? Yes, all of our
truffle boxes have a candy map, which tells you which truffle you are eating, and a booklet with truffle descriptions and stories about the collections.
Can you explain the shelf life of your products? The most truffle in our collection will remain fresh for 25 days. All chocolat truffles should be stored in the refrigerator until ready to enjoy. For the best tasting experience, bring truffles to room temperature before indulging.
Why is your chocolate
so expensive? We use the finest ingredients and the highest quality chocolate in all of our products. All products are hand made! Many of our ingredients are exotic and come from all over the world. In addition, we do not use any preservatives in our chocolate, only fresh cream, chocolate, and spices. Our products also require a great deal of care, which is also costly.
Which truffles contain alcohol? Champagne truffles, rum truffles, vieille prune truffles, baileys
truffles and apricot truffles.
Who does make the chocolates? Thomas Müller and his team.
Are these chocolates hand made? Yes, all chocolates are hand made, some of them are hand rolled and all are hand-topped.
What is your base chocolate? We use a variety of chocolates as Thomas likes to pair different chocolates.
What makes these chocolates different than other truffles? We use only
fresh and natural ingredients without any preservatives and only the finest chocolate. We use exotic ingredients from all around the world in our chocolates.
What is ganache? It is an emulsion of chocolate and cream.
What is an emulsion? An emulsion is a liquid or semi-solid in which globules of fat are evenly distributed throughout. An example is ganache or mayonnaise, butter etc.
Do your products have partially-hydrogenated fats or
oils? We use all natural ingredients, which means no hydrogenated or partially-hydrogenated fats or oils. Only for the champange truffles we use a cocos fat which has less than 2% of trans fat.
How do I place a wholesale order for my retail store? Thomas Müller love to speak with you about carrying Müller Chocolatier products your store! Please call us at +41 (0)52 625 43 55.
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